". . . it's inconvenient to share ideas via email."

We use GC to manage our software development efforts. We really appreciate the system's use of email as a communication medium; rather than having to log into the system, participants can simply submit /respond via email to the activity-based tickets. By granting access to our board members and partners, they can see the status of activities at any time without having to request such from the project manager and gives them equal opportunity to participate where they can add value.

In the future, we may want to expand our use of GC to include customer support requests. As some customer support issues end up becoming a development task, centralizing in one system makes it easy to assign the task from customer support to development while also keeping all the relevant participants involved and informed.

We also see value in the knowledge-base aspect of GC, where we can make available to customers certain content from our development discussions or past resolutions on customer support issues. Allowing us to selectively make content available would speed up the process for customers finding answers and reduces the need for us to allocate staff time on customer support.